Thinking in Systems
A series in three parts
Almost every organisation is busy. Rather fewer are getting anywhere. This is about the difference — and about a way of thinking, invented for factories, that turns out to apply to almost anything you are responsible for.
Each part is a scrolling piece: the drawings build as you read. Best on a reasonably wide screen.
Part one · The Wrong Queue
A clinic where sixty people are waiting and everybody knows where the problem is. They are all wrong — and what they get wrong is the most reliably counterintuitive thing about how systems behave.
Part two · The Arrows Nobody Checks
Five intelligent people, five confident and incompatible answers. Why arguing doesn't settle it, why most diagrams are decoration, and the eight questions that turn a picture into an argument.
Part three · Five Shapes
The method itself: five questions any real change has to answer, the differently shaped answers they need, and why its author quietly retired one of his own tools.
